Terms & Conditions

1. Acceptance of Terms

By accessing and using Tsoka X ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use this service.

2. Booking and Reservations

All bookings made through Tsoka X are subject to availability and confirmation. A booking is only confirmed when you receive a confirmation email from us with your booking details and reference number.

• You must be at least 18 years old to make a booking
• All information provided must be accurate and complete
• You are responsible for ensuring all travelers have valid travel documents
• Prices are subject to change until booking is confirmed
• Special requests are subject to availability and cannot be guaranteed

3. Payment Terms

We accept various payment methods including credit cards, PayPal, and bank transfers. Payment terms vary depending on the booking:

• Bookings 60+ days in advance: 30% deposit required, balance due 60 days before travel
• Bookings within 60 days: Full payment required at time of booking
• Currency: All prices are quoted in US Dollars unless otherwise stated
• Processing fees: May apply for certain payment methods

4. Cancellation Policy

Our cancellation policy is designed to be fair to both our customers and our partners:

• Within 24 hours of booking: Free cancellation with full refund
• 30+ days before travel: Full refund minus 5% processing fee
• 14-30 days before travel: 50% refund of total booking value
• Less than 14 days: No refund available

5. Travel Insurance

Travel insurance is strongly recommended for all bookings. Tsoka X is not responsible for any losses, damages, or expenses arising from:

• Trip cancellation or interruption due to unforeseen circumstances
• Medical emergencies during travel
• Lost, stolen, or damaged belongings
• Flight delays or cancellations
• Natural disasters or political unrest
• Personal accidents or injuries

6. Liability

Tsoka X acts as an intermediary between you and various service providers including hotels, tour operators, and transport companies. While we carefully select our partners, we cannot be held liable for:

• Actions or omissions of third-party service providers
• Personal injury or property damage during activities
• Changes to itineraries due to weather, political situations, or other circumstances beyond our control
• Loss or damage to personal property
• Delays or cancellations by airlines, hotels, or tour operators

You participate in all activities at your own risk. We recommend reviewing all safety information and following the guidance of qualified instructors and guides.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, photographs, and software, is the property of Tsoka X and is protected by international copyright laws.

• You may not reproduce, distribute, or create derivative works without our express written permission
• Unauthorized use of our content may violate copyright, trademark, and other laws
• Our brand name, logo, and all related marks are trademarks of Tsoka X

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to this website. Your continued use of the service constitutes acceptance of any changes.

We will notify users of significant changes via email when possible. We encourage you to review these terms periodically to stay informed of any updates.

9. Contact Us

If you have any questions about these Terms & Conditions, please don't hesitate to contact us:

• Email: hello@tsokatravel.com
• WhatsApp: +27 64 691 7115
• Business Hours: Monday - Friday, 9:00 AM - 5:00 PM SAST