Privacy Policy

1. Introduction

Tsoka Experiences ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, passport details (for bookings)
• Payment Information: Credit card details, billing address (processed securely through our payment providers)
• Travel Preferences: Destination interests, travel dates, accommodation preferences
• Communication Data: Messages sent through our contact forms, WhatsApp, or email

We also automatically collect certain information when you visit our website:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses

3. How We Use Your Information

We use the information we collect to:

• Process and manage your bookings
• Communicate with you about your travel arrangements
• Send promotional materials and newsletters (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing

We may share your information with:

• Service Providers: Hotels, tour operators, and transport companies necessary to fulfill your booking
• Payment Processors: To process your payments securely
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Improve your browsing experience
• Deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security assessments
• Access controls for our staff

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of marketing communications
• Withdraw consent at any time

To exercise these rights, please contact us using the details below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Booking information is typically retained for 7 years for legal and accounting purposes.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this privacy policy.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

• Email: hello@tsokatravel.com
• WhatsApp: +27 64 691 7115